top of page

Terms of Service

​

Last Updated: July 2, 2026

​

These Terms of Service govern the use of websites, services, systems, communications, support activities, and related business services provided by Connect6 Group Inc. and its affiliates, representatives, employees, contractors, and service providers.

By accessing our website, engaging with our services, submitting information, communicating with our representatives, or entering into a business relationship with Connect6 Group, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our services.

​

1. Company Information

Connect6 Group Inc. is a sales, marketing, customer engagement, call centre, customer support, lead generation, business development, and operational support company.

Connect6 Group may provide services directly to business clients or on behalf of clients, including call centre support, customer outreach, sales support, lead follow-up, CRM support, campaign execution, reporting, customer engagement, and related services.

​

2. Role of Connect6 Group

Connect6 Group acts as a service provider for clients, including by providing call centre, customer support, customer engagement, lead generation, sales support, and campaign support services.

Connect6 Group does not own, operate, or manage client-owned customer portals, payment portals, order systems, account systems, or service-provider platforms unless expressly agreed in writing.

Clients remain responsible for their own portals, systems, products, services, offers, pricing, customer data, payment environments, security settings, disclosures, approvals, and compliance obligations.

Where Connect6 Group provides support on behalf of a client, Connect6 Group performs those services based on the client’s approved campaign instructions, scripts, systems, processes, and applicable service agreements.

 

3. Client Agreements and Master Service Agreements

These Terms apply generally to Connect6 Group’s websites, services, and business activities.

For business clients, Connect6 Group may also enter into a Client Agreement, Master Service Agreement, Statement of Work, Service Order, Data Processing Addendum, Non-Disclosure Agreement, or other written agreement.

Where a separate written agreement applies, that agreement will govern the specific services covered by it. If there is a conflict between these Terms and a signed written agreement, the signed written agreement will take precedence for the applicable services.

​

4. Use of Our Services

You agree to use our websites, services, forms, systems, communications, and support channels only for lawful purposes and in accordance with these Terms.

You may not:

  • Submit false, misleading, fraudulent, or unauthorized information;

  • Interfere with or disrupt our websites, systems, services, or operations;

  • Attempt to gain unauthorized access to any website, system, database, portal, account, or network;

  • Use our services for spam, fraud, harassment, abuse, or unlawful activity;

  • Copy, reproduce, modify, distribute, or misuse Connect6 Group materials, branding, content, workflows, or intellectual property without authorization;

  • Send payment information, card details, passwords, account credentials, or sensitive information through unapproved channels.

Connect6 Group may restrict, suspend, or terminate access to its services if it believes these Terms, applicable law, client instructions, security requirements, or contractual obligations have been violated.

​

5. Services Provided

Connect6 Group may provide services including but not limited to:

  • Call centre support;

  • Customer support;

  • Customer outreach;

  • Lead generation;

  • Sales support;

  • Appointment setting;

  • Customer follow-up;

  • CRM and workflow support;

  • Reporting and analytics;

  • Marketing campaign support;

  • Advertising support;

  • Business development support;

  • Operational support;

  • Other services agreed with clients.

The exact scope of services, deliverables, fees, timelines, service levels, and responsibilities will be outlined in the applicable agreement, proposal, statement of work, or approved client instructions.

​

6. Security and Availability Commitments

Connect6 Group uses reasonable administrative, technical, and organizational safeguards designed to support the security and availability of systems and services under its control.

These safeguards may include access controls, user permissions, password protection, staff training, system monitoring, approved software tools, confidentiality obligations, and operational procedures appropriate to the nature of the services provided.

Connect6 Group’s security and availability commitments apply to systems, processes, and services that Connect6 Group controls. Connect6 Group is not responsible for the security, availability, operation, configuration, or performance of client-owned systems, client portals, third-party platforms, payment environments, provider systems, or tools that are not managed by Connect6 Group.

Connect6 Group will make reasonable efforts to provide services in a reliable and professional manner. However, service availability may be affected by factors outside Connect6 Group’s control, including internet outages, telecommunications issues, third-party platform outages, client system issues, provider system issues, cyber incidents, power disruptions, emergency events, or force majeure events.

​

7. Client-Owned Portals, Systems, and Data

Clients are responsible for the systems, portals, platforms, payment environments, customer data, customer accounts, customer-facing terms, and business processes they own or manage.

Where Connect6 Group personnel access or use a client portal or system to provide support services, such access is performed only as part of approved client instructions and applicable agreements.

The client remains responsible for ensuring that its portals, systems, payment environments, order flows, account tools, data handling processes, disclosures, and security controls comply with applicable laws, industry requirements, contractual obligations, and client policies.

​

8. Payment and Card Data Responsibility

Connect6 Group does not manage client payment portals and does not take ownership of, control over, or responsibility for card data processed within client-managed systems or payment environments.

Connect6 Group staff may support customer calls, sales calls, order support, or customer service activities where payment-related steps are part of a client-approved process. However, any payment card information must only be entered directly into a client-approved secure portal, payment page, or payment system.

Payment card information, including card numbers, CVV codes, expiry dates, billing details, or similar sensitive payment information, must not be sent to Connect6 Group through email, website forms, SMS, chat, voicemail, shared documents, or any other unapproved channel.

Connect6 Group does not intentionally collect, store, or process payment card information outside approved client processes. If payment information is submitted to Connect6 Group through an unapproved channel, Connect6 Group may delete, redact, restrict, or securely handle the information in accordance with applicable procedures and legal requirements.

​

9. Privacy

Connect6 Group’s collection, use, disclosure, storage, and protection of personal information is governed by its Privacy Policy.

Please review the Connect6 Group Privacy Policy here:

https://www.connect6group.com/privacy-policy

By using our services, submitting information, or communicating with Connect6 Group, you agree that personal information may be handled in accordance with the Privacy Policy, applicable client instructions, applicable agreements, and applicable law.

​

10. Communications Consent

Where permitted by law and based on approved client campaign instructions, Connect6 Group may contact customers, leads, prospects, or business contacts by phone, email, SMS, text message, voicemail, online messaging, or other approved communication channels.

Such communications may be made for purposes including responding to inquiries, following up on submitted forms, providing customer support, confirming service interest, discussing available offers, completing approved campaign activities, or supporting client-requested services.

Connect6 Group does not use these Terms as unlimited permission for broad marketing outreach. Communications must be conducted where permitted by law, in line with applicable consent requirements, client-approved campaign instructions, approved scripts, suppression lists, and applicable legal obligations.

You may opt out of certain communications where applicable by following unsubscribe instructions, replying “STOP” where available, requesting not to be contacted, or contacting Connect6 Group or the applicable client.

​

11. Call Centre and Telemarketing Compliance

When providing call centre, customer engagement, lead follow-up, telemarketing, sales support, or customer support services, Connect6 Group will make reasonable efforts to follow applicable legal and client-provided requirements, including:

  • Telemarketing rules;

  • Do-not-call requirements;

  • Consent requirements;

  • Caller identification requirements;

  • Approved scripts;

  • Required disclosures;

  • Calling-hour restrictions;

  • Suppression-list requirements;

  • Opt-out and unsubscribe requirements;

  • Campaign-specific compliance instructions provided by the client;

  • Applicable privacy and anti-spam laws.

Clients are responsible for providing Connect6 Group with lawful and accurate campaign instructions, approved scripts, required disclosures, valid consent records where applicable, accurate customer or lead information, required suppression lists, and any industry-specific or client-specific compliance requirements.

Connect6 Group may pause, reject, or discontinue campaign activity if it reasonably believes that instructions, data, scripts, or campaign practices may violate applicable law, platform rules, contractual obligations, or Connect6 Group policies.

​

12. Client Responsibilities

Clients are responsible for providing accurate, lawful, complete, and up-to-date information needed for Connect6 Group to perform services.

Clients are responsible for:

  • Providing lawful campaign instructions;

  • Providing approved scripts and required disclosures;

  • Providing accurate customer, lead, product, pricing, eligibility, and offer information;

  • Providing consent records where required;

  • Providing suppression lists, do-not-call lists, unsubscribe lists, and opt-out instructions where applicable;

  • Ensuring that customer data provided to Connect6 Group was collected lawfully and may be used for the intended purpose;

  • Ensuring that products, services, offers, pricing, claims, and promotions comply with applicable laws;

  • Maintaining their own customer portals, payment systems, order systems, account systems, and provider systems;

  • Honouring commitments, offers, prices, or representations made to customers;

  • Maintaining required licenses, authorizations, approvals, and regulatory compliance;

  • Reviewing and approving campaign materials, workflows, and scripts where required;

  • Cooperating with reasonable requests needed to deliver the services.

Connect6 Group is not responsible for errors, delays, losses, customer complaints, compliance issues, or claims that result from inaccurate, incomplete, outdated, unlawful, or misleading information, instructions, systems, offers, scripts, consent records, or suppression lists provided by a client or third party.

​

13. Data Sharing

Connect6 Group may share information only as reasonably needed to deliver services, operate campaigns, support customers, complete reporting, comply with client instructions, meet contractual obligations, comply with legal requirements, or protect rights and security.

Information may be shared with:

  • Connect6 Group employees, contractors, managers, representatives, and affiliates;

  • Clients on whose behalf Connect6 Group provides services;

  • Service providers, software providers, CRM systems, dialer systems, call centre tools, reporting platforms, analytics providers, hosting providers, communication tools, and operational vendors;

  • Telecommunications, internet, mobility, business service, or related service providers where required for approved services;

  • Legal, regulatory, law enforcement, or government authorities where required or permitted by law;

  • Business successors in connection with a merger, acquisition, sale, financing, restructuring, or transfer of assets.

Information will be shared in accordance with the Privacy Policy, applicable client instructions, applicable agreements, and applicable law.

​

14. Cross-Border Service Delivery

Connect6 Group may provide services through personnel, contractors, affiliates, clients, or service providers located in Canada, the United States, Bahrain, or other relevant jurisdictions.

Personal information and service-related information may be accessed, processed, stored, or supported in jurisdictions outside the location where the information was originally collected.

Where information is processed across borders, Connect6 Group will use reasonable privacy, contractual, technical, and organizational safeguards appropriate to the nature of the information and services. Information processed in another jurisdiction may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, regulators, or government authorities.

​

15. Third-Party Services and Platforms

Connect6 Group’s services may involve third-party platforms, systems, providers, software, advertising networks, CRM tools, dialers, communication tools, analytics platforms, payment systems, client portals, or service-provider systems.

Third-party services may have their own terms, privacy policies, security practices, fees, limitations, and availability. Connect6 Group is not responsible for the actions, errors, outages, security incidents, data practices, pricing changes, restrictions, or performance of third-party platforms or systems that it does not control.

Use of third-party platforms may be subject to the terms and conditions of those third parties.

​

16. No Guarantee of Results

Connect6 Group makes reasonable efforts to provide professional and effective services. However, Connect6 Group does not guarantee any specific sales volume, revenue amount, conversion rate, lead volume, answer rate, customer acquisition result, advertising performance, ranking, business growth, or financial outcome unless expressly stated in a written agreement signed by Connect6 Group.

Results may vary based on market conditions, customer demand, offer quality, pricing, serviceability, client systems, campaign instructions, data quality, customer follow-up, third-party platforms, and other factors outside Connect6 Group’s control.

​

17. Intellectual Property

All Connect6 Group content, branding, designs, logos, trademarks, service marks, website materials, documents, processes, workflows, software configurations, training materials, advertising materials, reports, scripts, and other intellectual property created or owned by Connect6 Group are the property of Connect6 Group or its licensors unless otherwise agreed in writing.

You may not copy, modify, distribute, reproduce, sell, license, or use Connect6 Group intellectual property without prior written consent.

If Connect6 Group creates materials for a client, ownership and usage rights will be determined by the applicable written agreement between the parties.

​

18. Confidentiality

In the course of providing services, Connect6 Group and its clients, partners, employees, contractors, and representatives may exchange confidential information.

Each party agrees to use reasonable care to protect confidential information and not disclose it except as required to provide services, comply with client instructions, comply with applicable agreements, comply with law, or fulfill approved business purposes.

Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully obtained from another source.

Additional confidentiality obligations may be set out in a separate written agreement.

​

19. Fees and Payment for Services

Where services are paid, fees, billing terms, payment timelines, deposits, retainers, expenses, taxes, cancellation terms, and refund terms will be set out in a separate agreement, statement of work, invoice, service order, or written communication.

Unless otherwise stated in writing, payments are due according to the terms listed on the applicable invoice or agreement.

Late payments may result in service delays, suspension, termination, or additional charges where permitted by law and applicable agreement.

​

20. Suspension and Termination

Connect6 Group may suspend or terminate services if:

  • Required payments are not made;

  • A client, user, or third party violates these Terms or an applicable agreement;

  • Required information, access, approvals, or cooperation are not provided;

  • Continuing services may create legal, operational, financial, security, privacy, or reputational risk;

  • Client instructions, scripts, data, systems, or campaign practices appear unlawful, inaccurate, incomplete, or non-compliant;

  • A third-party platform, provider, client system, or partner restricts or prevents service delivery;

  • Termination is otherwise allowed under a written agreement.

Clients may cancel services according to the cancellation terms in their applicable agreement. Fees already earned, expenses incurred, setup work completed, or non-refundable costs may remain payable.

​

21. Disclaimers

Connect6 Group’s services are provided on an “as is” and “as available” basis unless otherwise stated in a written agreement.

To the fullest extent permitted by law, Connect6 Group disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and performance.

Connect6 Group does not guarantee that websites, systems, services, communications, campaigns, third-party platforms, client systems, or service-provider systems will be uninterrupted, error-free, secure, or free from harmful components.

​

22. Limitation of Liability

To the fullest extent permitted by law, Connect6 Group, its directors, officers, employees, contractors, representatives, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data, customers, anticipated savings, or reputational harm.

Where liability cannot be excluded, Connect6 Group’s total liability for any claim arising from or related to these Terms or services will be limited to the amount paid to Connect6 Group for the specific service giving rise to the claim during the three months before the claim arose, unless a different limit is required by law or stated in a signed agreement.

Nothing in these Terms limits, excludes, or restricts any rights, remedies, warranties, obligations, or liabilities that cannot legally be limited, excluded, or restricted under applicable law.

​

23. Indemnification

You agree to indemnify, defend, and hold harmless Connect6 Group, its directors, officers, employees, contractors, representatives, affiliates, and service providers from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from:

  • Your use or misuse of our services;

  • Your violation of these Terms;

  • Your violation of applicable law;

  • Information, content, scripts, instructions, data, or materials you provide;

  • Your products, services, claims, pricing, offers, disclosures, or customer interactions;

  • Your systems, portals, payment environments, order processes, or customer account tools;

  • Your breach of third-party rights, confidentiality obligations, privacy obligations, or compliance obligations.

​

24. Compliance with Laws

You agree to comply with all applicable laws, regulations, industry standards, contractual obligations, and client requirements related to your use of Connect6 Group services.

Applicable requirements may include privacy laws, anti-spam laws, consumer protection laws, telemarketing rules, do-not-call rules, advertising standards, employment laws, payment security requirements, and other legal or regulatory obligations.

Clients are responsible for ensuring that their offers, products, services, pricing, disclosures, scripts, instructions, consent records, suppression lists, customer data, systems, portals, and customer communications comply with all applicable laws and contractual obligations.

​

25. Force Majeure

Connect6 Group will not be liable for delays, failures, interruptions, or losses caused by events beyond its reasonable control, including natural disasters, power outages, internet failures, telecommunications failures, cyberattacks, labour disruptions, government actions, regulatory changes, illness, war, civil unrest, third-party platform outages, supplier failures, client system failures, or other events beyond Connect6 Group’s control.

​

26. Changes to These Terms

Connect6 Group may update these Terms from time to time. The updated version will be posted on Connect6 Group’s website or otherwise made available with a revised “Last Updated” date.

Your continued use of Connect6 Group services after changes are posted or made available means you accept the updated Terms.

​

27. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, unless another jurisdiction is stated in a separate signed agreement.

Any disputes arising from these Terms or Connect6 Group services will be handled in the courts located in Ontario, unless otherwise required by law or agreed in writing.

​

28. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

​

29. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Client Agreement, Master Service Agreement, Statement of Work, Service Order, invoice, Data Processing Addendum, Non-Disclosure Agreement, or other written agreement, form the applicable agreement between you and Connect6 Group regarding the relevant services.

​

30. Contact Us

For questions about these Terms of Service, contact:

Connect6 Group Inc.
105 Gordon Baker Rd, Suite 400
North York, ON M2H 3P8
Canada

Email: info@connect6group.com
Phone: +1 866-597-3662

bottom of page